By Lori Bosworth
The lead-up to the holidays can become a juggling act of balancing a whole range of activities including shopping for last minute gifts, baking holiday treats, cleaning the house for company and looking after yourself and your family. If there are ways to save time on these tasks, I will be the first one to try them and that’s why I was excited to learn about Instacart’s new partnership with Loblaws to offer grocery delivery, straight to your home.
Once your place your grocery order online at Instacart, a personal grocery shopper is assigned to fulfill your grocery order. You can have your groceries delivered to your home in as little as two hours. Currently, Instacart’s fee is $7.99, as well as a small service fee.
Torontonicity was invited to try Instacart’s new service by placing an order on their website for grocery delivery from my local Loblaws. I created an account on Instacart and began shopping for my groceries by clicking “Add to Cart” on the items I wanted to buy. There is an option under each item to add instructions for your personal shopper. As well, before you check out, you can indicate what your grocery shopper should do in the event that your product is not in stock, including: 1) Find Best Match; 2) Pick Specific Replacement and 3) Don’t Replace.
I placed my order at 10:40 a.m. for a delivery window of 1 p.m. to 2 p.m. the same day. My order included 16 items such as fresh vegetables, yogourt, juice, Ultimate Kale Chips, frozen shrimp, PC Swedish Meatballs, Balsamic vinegar, and two Happy Planet Soups, one in Butternut Squash and one in Thai Chicken. I received a text message at about 12:30 p.m. advising me that my shopper had begun shopping for my order. I was pleased with the update. At about 1:20 p.m., I received another text message advising me that two of the items I had ordered were not in stock: Ultimate Kale Chips in Cheddar and Happy Planet Soup in Butternut Squash and that I would be refunded the cost of these two items because I had indicated that I did not want my shopper to pick a specific replacement.
I received another text message at 1:30 p.m. advising that my shopper was at the door with my groceries. This was great since it was within the window of time I had requested. I greeted him at the door. He explained that he was sorry that he didn’t get me the Happy Planet Soups, but he had walked all over Loblaws and couldn’t find where they were located. I told him they were in the deli section as they are freshly-made soups. I thanked him and then went to unpack my groceries.
I was pleased that he had purchased mostly everything on my list and I liked the quality of the fresh vegetables including broccoli and organic kale. In place of the Happy Planet Thai Chicken Soup, my shopper had purchased President’s Choice World of Flavours Thai Chicken Ready To Serve Soup, a canned soup.
All in all, I was pleased with my first Instacart order and know that I can add specific instructions for my personal shopper in the event that a product is not in stock.
Our Giveaway of a $75 Gift Card for Instacart / Loblaws Grocery Delivery has closed. Congrats to Christine B.
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